Curse

Lonesamurai · Jun 19, 2009, 11:34 PM // 23:34

Quote:

Originally Posted by Cacheelma

Am I supposed to "care" about how incompetent they are at coding? Am I, a customer, supposed to feel sorry for them that they have to write some complicated codes for a feature of the game that I PAID for?

I don't care how hard/complicated it is to get it right. It's their job. Either get it right or just don't bother with it.

And please don't even bring up the no monthly-fee aspect of GW. They chose the business model, not me. Paying them more by buying more GW boxes/character slots/insert a milking tactic here won't improve ANYTHING. And if "this game has no monthly-fee" is an excuse for such thing, I really have to go "LOL" at Jeff Strain's talk on how GW's business model is the future of MMORPG; it's not gonna happen.

you know, you could always just uninstall and give upon the game?

Firebaall · Jun 19, 2009, 11:36 PM // 23:36

Quote:

Originally Posted by Regina Buenaobra

We understand your frustrations with the system, believe me we do. The back end for XTH is extremely complicated. It was a system built into a game that wasn't originally built to support it. Because of this, unpredictability in the code happens. On the outside it looks like the same issue, because people don't get points. On the back end, the bugs that happen are often not the same as previously seen. So, we do sincerely apologize for this, and we're discussing the issues extensively.

Naturally we understand.

....well most of us that stop to think for more than a moment, do.

Now, I would hope that support is going to be accommodating in facilitation of correction. I don't expect to have to open a seperate support ticket for each of my accounts.

What I'm seeing on each of my accounts, is that the predictions are still sitting in the XTH, locked in. It says that the predictions are accepted. There have been no points awarded on any of my accounts.

What I'm expecting from customer support in this issue, is correcting the points for each of my accounts on one service ticket. I think that's a fair and reasonable expectation.

chaosincarnate87 · Jun 20, 2009, 12:25 AM // 00:25

Quote:

Originally Posted by Firebaall

Naturally we understand.

....well most of us that stop to think for more than a moment, do.

Now, I would hope that support is going to be accommodating in facilitation of correction. I don't expect to have to open a seperate support ticket for each of my accounts.

What I'm seeing on each of my accounts, is that the predictions are still sitting in the XTH, locked in. It says that the predictions are accepted. There have been no points awarded on any of my accounts.

What I'm expecting from customer support in this issue, is correcting the points for each of my accounts on one service ticket. I think that's a fair and reasonable expectation.

very well put. /agreed

esthetic · Jun 20, 2009, 12:27 AM // 00:27

Ok so its the next day after.. Was there to be a patch or another annoucement? Did I miss anything?

Seriously, if they made an announcement in game about somthing today should there not be somthing today?

Firebaall · Jun 20, 2009, 12:32 AM // 00:32

Whoa....

Those poor customer support people. I just finished submitting all the account names that need adjustments for points.

Regina, have the programers of the new XTH rollout buy lunch for those poor souls. I don't envy the workload coming their way.

Minami · Jun 20, 2009, 12:44 AM // 00:44

Quote:

Originally Posted by Kasai

<useless post>
*snip* You did very little to deserve the points.
*snip*
</useless post>

Indeed, useless post. Also, I don't just look the tips/predictions off of GWGuru, but I actually follow the tournaments very closely, and make my predictions based on what I gather throughout the month. It's a lot of fun to do, and it's certainly not "very little".

I simply don't know what to do, since there are still no clear answers yet... One ticket with several account info, or one ticket per account?
I sent in one support ticket for my main account, but stopped there for right now.

persuadu · Jun 20, 2009, 12:52 AM // 00:52

The funny thing is if this was any other business, these programmers would be looking for a new job at McDonalds. Bugs are understandable, but taking this long to get them fixed is not. Speaking of McDonalds, if they made you wait this long, your meal would be free and so would your next one. I think they should just blanket everyone with 100 points and try again next month. Everyone's happy and Anet gets 21 more days to try to get it right. Now THAT would be some customer service and compensation for the delay.

Any thoughts on this folks?

Regina Buenaobra · Jun 20, 2009, 01:08 AM // 01:08

UPDATE FROM SUPPORT:

As you’re aware, the distribution of May Xunlai Tournament Points took place on June 18th. Unfortunately, a problem developed during the distribution. Many players received their points, some players appear to have received the incorrect number of points, and others did not receive any points at all, even though they did make predictions.

The dev team is currently reviewing the situation in order to determine the best means to correct the problem. The team will be need a few days to settle on and implement a resolution. In the meantime, we greatly appreciate your patience as we address the issue.

In addition, Support let me know that for those who have multiple accounts, it is sufficient to open one ticket.

esthetic · Jun 20, 2009, 01:20 AM // 01:20

Quote:

Originally Posted by Regina Buenaobra

UPDATE FROM SUPPORT:

As you’re aware, the distribution of May Xunlai Tournament Points took place on June 18th. Unfortunately, a problem developed during the distribution. Some players appear to have received the incorrect number of points, and others did not receive any points at all, even though they did make predictions.

The dev team is currently reviewing the situation in order to determine the best means to correct the problem. The team will be need a few days to settle on and implement a resolution. In the meantime, we greatly appreciate your patience as we address the issue.

In addition, Support let me know that for those who have multiple accounts, it is sufficient to open one ticket.

Translation, eh thought it was a simple fix, but guess not and its Friday, and no one wants to stay overtime for this.. Sry folks just wait a few days. And support gave me an earfull on this Dont send in a support ticket for each account. Shesh what are you thinking!

Black Metal · Jun 20, 2009, 01:20 AM // 01:20

I take that as confirmation to open support tickets

poor support team.....they did not deserve this

Minami · Jun 20, 2009, 01:25 AM // 01:25

Quote:

Originally Posted by persuadu

I think they should just blanket everyone with 100 points and try again next month. Everyone's happy and Anet gets 21 more days to try to get it right. Now THAT would be some customer service and compensation for the delay.

Any thoughts on this folks?

I'd like that idea. I am not sure how many points I was supposed to get, but if it's over a 100, I'd gladly "sacrifice" the extra points to get all this resolved.

Firebaall · Jun 20, 2009, 01:31 AM // 01:31

Thanks Regina...

That's what I wanted to hear. That they are woking on a best resolution, and that one ticket is sufficient for multiple accounts.

That being said, I feel for the support tech that gets my ticket.

Aussie Boy · Jun 20, 2009, 01:38 AM // 01:38

snip:In addition, Support let me know that for those who have multiple accounts, it is sufficient to open one ticket. Regina Buenaobra:snip
oh well i sent in 5 separate tickets from the 5 emails registered
as per Gail's wiki suggestion.
Sits back and waits patiently and goes off to play the game.

Thanks for the update.

Tender Wolf · Jun 20, 2009, 02:20 AM // 02:20

Okay so it just popped up saying a new build is available. My fiance logged into his account (I was in Frostmaw at the time so I couldn't log out to get the new build) and the XTH guy said to wait about 15 minutes to get his points. So he waits, comes back, and it says to go make his predictions when he already did. So it STILL isn't fixed. Now it's gonna take DAYS to get this fixed? I never thought I'd say this but I'm getting very fed up with the game. It's not fun anymore, everything is a grind, PVP and AB is always predictable because one team always gets to win regardless, and we have updates with major flaws. Plus there's no information about Guild Wars 2 so what are we expecting for it? What if it's filled with flaws like now? People are losing faith in the game at an alarming pace. Hope the support team and devs turn around or they're gonna lose a crapload of business.

Swehurn · Jun 20, 2009, 02:27 AM // 02:27

IMO, the simplest solution is to just issue XX points to every account (assume an average win rate) registered at XTH, apologize for screwing up, and take the time until next month's distribution to actually fix the problem.

At this point, telling us to "wait...send a support ticket...no wait, don't send a ticket..on third thought, send only one ticket for multiple accounts" is just making many players more frustrated.

Yes, we'll still have some people QQ'ing that they were above the win average and missed out on some of their points, but at least the majority of players will get something and go on with their happy little existences. We'll free up all the support hours being dedicated to replying to tickets and let them focus on a better system for next month.

Kitsune Chaos · Jun 20, 2009, 02:28 AM // 02:28

So for those of you who have had this problem in the past with XTH not distributing points, about how long after you submit your ticket did you get your points? Just wanting to know if I should wait days, weeks, or even months.

Synles Chyld · Jun 20, 2009, 02:35 AM // 02:35

Quote:

Originally Posted by esthetic

So tens of thousands of emails to be gone over by how many people? Hmm i have trouble going through my 20 a day lol.

Well there was a patch and I got my hopes up but.. again dissapointed the patch did not address the XTH pts.

Its so strange not only did i not get pts on some accounts, i got different amount of reward pts. eventhough the same predictions were made. I check back to the XTH prediction site and it still had my predictions for May and they were indeed the same for all my accounts yet, i got differing number of pts and some with no pts.>.< go figure. IDK

I experienced the same thoughts and emotions I understand completely me and my wife got 5 accounts all together. i did the voting the same on all 5; my main got 8o points my wife got 50 2 of our mules got 30 and the last one got nothing so like wtf???

Syn

pinguinius · Jun 20, 2009, 02:44 AM // 02:44

Quote:

Originally Posted by Regina Buenaobra

UPDATE FROM SUPPORT:

As you’re aware, the distribution of May Xunlai Tournament Points took place on June 18th. Unfortunately, a problem developed during the distribution. Many players received their points, some players appear to have received the incorrect number of points, and others did not receive any points at all, even though they did make predictions.

The dev team is currently reviewing the situation in order to determine the best means to correct the problem. The team will be need a few days to settle on and implement a resolution. In the meantime, we greatly appreciate your patience as we address the issue.

This is the reply I got back from my support ticket. So I guess we just wait now?

Tender Wolf · Jun 20, 2009, 02:47 AM // 02:47

Quote:

Originally Posted by pinguinius

This is the reply I got back from my support ticket. So I guess we just wait now?

I got the same thing in my inbox. So yeah, guess we wait like we've been doing for the past, oh yeah, TWO WEEKS. I agree that they should just give everyone the same amount of points (based on average or something) so at least we'll have SOMETHING. That way they don't have to go through thousands of support tickets and take weeks to get this fixed. If they just gave us all the same amount of points they could focus on Guild Wars 2. In my opinion they should be more concerned with it than updates for the current game, as it doesn't seem to be helping in the slightest.

Gun Pierson · Jun 20, 2009, 03:13 AM // 03:13

Quote:

Originally Posted by pinguinius

This is the reply I got back from my support ticket. So I guess we just wait now?

Yes got the same reply, patience is a virtue.